What are Bubbles?

Use bubbles to spin grab items or buy furniture to decorate your pad! You can collect bubbles in several different ways, and finally actuali...

What is Gold and how do I get it?

There are lots of different ways to get gold! This is the primary currency in Highrise, and can be used to spin new items, barter with othe...

Why didn't I receive the gold that I purchased?

Don't see your gold updating in your Highrise wallet? Here's what you can do:Try logging out of your Highrise account, closing the...

Why was I was double charged? How do I deal with an accidental purchase?

Are you getting charged for a gold package you never bought?Please contact Apple or Google support regarding what this charge was for. Somet...

Why didn't I get my gold from a Sponsor's offer?

You can complete sponsor offers for free gold anytime by scrolling to the bottom of our Cash Shop! If you completed an offered task but did ...

Why are Gold Bars more expensive than Gold?

Gold Bars cost 10% more than Gold. For example, a 500G Gold Bar costs 550 Gold to purchase in the Vault. The reason that Gold Bars are more ...

How do sales work?

Wondering how our awesome sales work? These sales are tailored to our players, which means that they may differ from player to player and ar...

How does Tipping work?

What is tipping?Tipping is a quick way to send gold bars to other players who are in the same room. Send a tip in a jiffy to show the love! ...

What are Tip Jars?

Tip Jars are pieces of furniture that allow users to send Gold tips to the room owner, even if they’re not there. It's a quick way to show y...

Compensation for In-Ad Appearances Policy

If one or more of your creations were displayed in a Highrise advertisement piece, you might be qualified to receive compensation in the for...