Are you getting charged for a gold package you never bought?
  • Please contact Apple or Google support regarding what this charge was for. Sometimes they may have failed to charge a previous purchase and will charge you for that purchase at a later date or with your next successful purchase. They may also group purchases so they are all validated at once, leading you to believe new purchases were made

Accidental purchases
  • If you accidentally purchased a gold package or your child purchased gold on your phone without permission, please contact Apple or Google support. Team Highrise cannot determine accidental purchases nor can we issue refunds on our end for them.