Our Trust and Safety team enforces guidelines and removes harmful content from Highrise. We have a very big and active community, so we need your help keeping it safe for everyone. If you see something, let us know! Using our in-app reporting system is best way to report issues because it automatically sends us the information we need to investigate.
Here’s how to report violations of our Community Guidelines:
Chat Messages
- Tap and hold the specific message you'd like to report
- Tap Report
- Select a reason why you're reporting the message
- Tap Submit Report
Voice Chat
- Tap the guest number icon on the upper right corner of your screen
- Tap the ‘...’ icon on the Voice Enabled box
- Tap Report Voice
- Select a reason why you're reporting the message
- Tap Submit Report
Direct Messages
- Open the conversation in your inbox
- Tap and hold the specific message you'd like to report
- Tap Report
- Select a reason why you're reporting the message
- Tap Submit Report
Newsfeed Posts
- Open the post you'd like to report.
- Tap the ‘...’ icon under the post
- Tap Report
- Select a reason why you're reporting the message.
- Tap Submit Report
Newsfeed Comments
- Tap and hold the specific comment you'd like to report
- Tap Report
- Select a reason why you're reporting the message
- Tap Submit Report
Profiles
- Go to the profile you'd like to report
- Tap the flag icon on the upper right corner of your screen
- Tap Report Account
- Select a reason why you’re reporting the user
- Tap Submit Report
✔️ All reports have an optional comment box. If there’s any information you can give us to help with our investigation, let us know there!
When reporting something on Highrise, it’s really important to flag the exact message or post. Millions of messages are being shared, so we rely on accurate reports to action things flagged to us quickly.