Scammers and What to Do
Be wary of scammers! They come in all shapes and sizes. 
  • Don’t let anyone borrow your items; oftentimes, they won’t give it back, no matter how ardently they swear they will. We don’t have any way of verifying that an item was meant to be returned, or recovering borrowed items. All trades are final. If you do want to keep your item… Hold on to it! 
  • If someone is offering free gold or items, don’t fall for it! This is an easy and terribly common way for people to gain access to your account. Sometimes, you may be sent to webpages advertising-free gold, and which ask for your username, password, and email address. Invariably, this information will be used to enter your account and trade out all your hard-earned clothes and gold. 
  • The only currency to be used in Highrise is gold: this means no cash. If you sell for IRL money, or advertise your kik or Paypal on your profile, your account is subject to an ban. Just keep your transactions limited to virtual currency and in-app channels to avoid a ban!

If you see someone advertising free gold or selling for cash, report them! Head to their profile page and tap the ellipses in the upper right to report. You can also inform a moderator and we'll look into it; we really appreciate your help in keeping the marketplace clean!