Depending on the circumstances, you might experience an error while trying to verify your account.

The errors begin with a number. We will cover all errors in this article and the best way to solve them: 

Error 113

Error 113 – The Verification System detects that the Highrise account is already connected to the Discord Server. This can occur when a user is already verified, has multiple Highrise accounts, or has recently granted another user access to their account.

Solution

First, check to make sure you’re not already verified by checking if you have the “Highrise Verified” role assigned. If you can see the #verification channel in the channels list, then you are not verified yet.

If you’re not already verified, navigate to https://highrise.game/account/settings/ and press “Login” at the top right and enter your Highrise username and password. A page showing multiple account settings will show up.

Login

From here, check to see if your Highrise account is linked to a Discord account. If there is a Discord account linked, press “Unlink” and attempt to complete the verification process within the server again.

Press

If you are unable to find a link to your main Highrise account, try logging out of the website (press on your character’s image at the top right, and then Log Out) and attempt to log back in with the credentials of your alternative account(s). Navigate to https://highrise.game/account/settings again and check to see if there’s a Discord account linked. If so, press “Unlink.”  Then, go back to the Discord Server and attempt to complete the verification process again.

If you still receive Error 113 and are unable to find a Discord account linked to any of your Highrise accounts, please open a ticket within the Discord Server under #verification-help 

Error 114

Error 114 – The Verification System detects that the Discord account you’re attempting to link is already connected to a Highrise account. This can occur when a user has more than one Discord account, Highrise account, or has recently granted another user access to their account.

Solution

When attempting to complete the verification process, check to see if you receive a pop-up that asks you to verify. The pop-up should look similar to this: 

Check to see if the Discord username (including the hashtag) in the pop-up matches the current one you’re logged into and currently using in our official Discord server. If the username differs, click “Not you?” and log back in using the correct credentials. Then, attempt to complete the verification process again.

Alternatively, if you do not receive this pop-up, try going to https://highrise.game/settings, pressing “Login” at the top right of the screen, and enter your Highrise credentials. 

From here, check to see if your Highrise account is linked to a Discord account. If so, press “Unlink” and attempt to complete the verification process within the server again.

If you are unable to find a link to your main Highrise account, try logging out of the website (press on your character’s image at the top right, and then Log Out) and attempt to log back in with the credentials of your alternative account(s).

Go to https://highrise.game/account/settings and check to see if there’s a Discord account linked. If so, press “Unlink.” Then, go back to the Discord Server and attempt to complete the verification process again.

If you still receive Error 114 and are unable to find a Discord account linked to any of your Highrise accounts, please open a ticket within the Discord Server under #verification-help

Error 116

Error 116 – The Verification System detects that the Highrise account you’re attempting to link was created less than 24 hours ago. 

Solution

Wait 24 hours then try to complete the verification process again.

Error 118

Error 118 –  The Verification System detects that the Discord account you’re attempting to verify with is not the same one that you have inside our Discord server. This can occur when a user owns more than one Discord account and is logged in the wrong one.

Solution

When attempting to complete the verification process, check to see if you receive a pop-up that asks you to verify. The pop-up should look similar to this: 

Ensure the Discord username (including the hashtag) in the pop-up matches the current one you’re logged into. If the username differs, click “Not you?” and log back in using the correct credentials. Then, attempt to complete the verification process again.

If you still receive Error 118 and are unable to find a Discord account linked to any of your Highrise accounts, try logging into Discord through the web browser https://discord.com/ and attempt to complete the verification process again.

If you still are unable to verify, please open a ticket within the Discord Server under #verification-help

Error 119

Error 119 – The Verification System detects that you’re attempting to verify a Highrise account that has been suspended or banned. 

Solution

You can contact Highrise Support to appeal the ban or suspension through support@highrisegame.com or use this form and choose the banned/suspended option: https://highrise.helpshift.com/hc/en/3-highrise---your-avatar-community/contact-us/

Error 120

Error 120 – The Verification System detects that the Highrise account you’re attempting to verify has not been active recently. 

Solution

Ensure you have the Highrise mobile app downloaded and log into it with your normal Highrise credentials. Interact on the app for 5-10 minutes and attempt to complete the verification process again.

If you still are unable to verify, please open a ticket within the Discord Server under #verification-help

Error 401

Error 401 – The Verification System detects that the authorization process was cancelled.

Solution

To ensure you can verify, please first authorize permission to access your Discord account. Ensure your Discord username and hashtag ID match identically to the one it asks you to authorize permissions for. 

If you receive a pop-up that asks you to verify; the pop-up should look similar to this: 

Ensure the Discord username (including the hashtag) in the pop-up matches the current one you’re logged into. If the username differs, click “Not you?” and log back in using the correct credentials. Then, attempt to complete the verification process again.

If you still are unable to verify, please open a ticket within the Discord Server under #verification-help

Connection Error

This error is often a result of browser and network setting issues. Extensions, Ad-blockers, and Anti-virus use as well as VPNs, Proxies, public Wi-Fi, or Mobile data connections can interfere with the verification process.

Solution

Complete the verification process again in another web browser that hasn’t been used previously. This will ensure that no extension interferes with the Verification website. Turn off any VPNs and Proxies as well as Public Wi-Fi or mobile data. Once connected to a private Wi-Fi connection, try to complete the verification process again.

If you still are unable to verify, please open a ticket within the Discord Server under #verification-help.